ITAM Process Consultant

Job Purpose and Impact

We are seeking an experienced ITAM Process Consultant with 8+ years of experience in IT Asset Management, IT Service Management, and Process Governance. The ideal candidate will possess strong expertise in industry with the best practices, ITIL 4 frameworks, process design, workflow development, documentation management, and Agile delivery methodologies.

This role will be responsible for documenting and continuously improving ITAM processes while ensuring alignment with organizational standards, compliance requirements, and business objectives.

Key Accountabilities

ITAM Process Management

• HAM and CMDB and provide support to SAM
  
  

Process Design & Workflow Development

• Create detailed process flows, workflows, RACI matrices, SOPs, work instructions, and process documentation.
• Develop and maintain process maps using standard process modeling methodologies.
• Apply ITIL 4 principles and service management best practices to ITAM processes.
  
  

Agile Delivery & Enhancement Management

• Manage and maintain Agile boards (Azure DevOps, Jira, ServiceNow Agile, etc.).
• Create, refine, prioritize, and track user stories, tasks, bugs, and enhancements.
• Collaborate with development and platform teams to drive execution of ITAM-related initiatives.
• Monitor sprint progress and ensure timely closure of deliverables.
• Facilitate backlog grooming and stakeholder prioritization sessions.
  
  

Documentation & Knowledge Management

• Establish and maintain an organized ITAM documentation repository.
• Define documentation standards, templates, version controls, and governance practices.
• Ensure all ITAM documentation follows business-approved standards and organizational structures.
• Create operational guides, knowledge articles, training materials, and process documentation.
  
  

Executive Presentations & Reporting

• Develop professional PowerPoint presentations for leadership reviews and governance forums.
• Prepare executive-level summaries and strategic recommendations.
  
  

Key Skills

Functional Skills

• ITIL 4
• Process Design
• Workflow Development
• Compliance & Audit Readiness
• Continuous Improvement
• Azure DevOps
• Jira
• Confluence
• Visio
  
  

Soft Skills

• Stakeholder Management
• Communication & Facilitation
• Executive Presentation Skills
• Documentation Excellence
• Organizational Skills
• Strategic Thinking
• Problem Solving
• Collaboration & Influencing
  
  

Qualifications

• Minimum requirement of 8 years of relevant work experience.