Italian Language Specialist

Key Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond to customer queries and provide accurate product and service information.
• Resolve product and service issues efficiently to ensure customer satisfaction.
• Suggest additional products and services to potential customers.
• Handle queries via call, email, and social media.
• Demonstrate thorough knowledge of company products and services.
• Work in rotational shifts, particularly aligned to US time zones.