Job Description
Primary skills - * 1+ years of experience in IT service management and good knowledge of corporate IT Infrastructure * 1+ years of experience in working with, managing 3rd parties. Experience in Supplier continuity management or exit planning would be an advantage. * 1+ years of experience in IT resilience management, IT Service Continuity, Supplier Continuity Management. Secondary skills & Good to have skills - * Experience in managing C&I Outsourcing related documentation, processes, procedures and/or DORA knowledge would be an advantage. * Good stakeholder management skills.
Mandatory roles- 1. Corporate Infrastructure /IT infrastructure is nothing but- Fair understanding on Windows/SQL servers, Networking (Routing/Switching), Storage, Any database, AWS 2. ITIL (Incident/change/release/Problem/Request) Other roles which are required along with above are: Service Exit Procedures/Planning- Interchangeably we can use the terms-who knows Vendor Management - who knows- Risk and resiliency management, understands SLA breach, manages contract, service review escalations, Cost and Service Optimization, maintain rapport with Third party providers. ***************************** Must haves: 1. Experience in IT Service Management 2. Knowledge of corporate IT infrastructure Needed: 3. Experience working with and managing third-party vendors Advantage: 4. Supplier Continuity Management experience within IT/Vendor Resilience 5. IT Service Continuity and Supplier Continuity Management
