Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Role Overview
- QA Analyst role supporting Conduent CMdS Medicaid Product
- Responsible for test execution and validation across claims processing and adjudication systems.
- Collaborate with business SMEs, product owners, and engineering teams to ensure quality and compliance.
Key Responsibilities:
- Analyze user needs and prepare test scenarios and test cases using Agile methodology
- Create and maintain test artifacts for release testing (test cases, test data, execution results)
- Participate in execution of release testing (SIT, regression, E2E)
- Support test leads in meeting timelines and schedules for testing efforts
- Execute test cases based on defined test plans and acceptance criteria
- Follow and adhere to established QA standards, processes, and procedures
- Communicate effectively with team members, stakeholders, and vendors as needed
- Assist in test environment setup and validation activities
- Follow standard testing methodologies and organizational QA frameworks
- Participate in release-specific testing activities and coordination
- Update and execute test cases and test data as per requirements
- Participate in test case reviews, walkthroughs, and peer reviews
- Support release validation and deployment verification activities
- Contribute to lessons learned and continuous improvement initiatives
- Identify, log, and track defects through to closure
- Work with BA/Dev teams to clarify requirements and resolve issues
- Perform basic troubleshooting and issue analysis
- Work both independently and collaboratively in a team environment
Experience Required:
- Minimum of 4+ years of QA experience with US Healthcare claims domain knowledge
- Experience in writing SQL queries for data validation
- Ability to design and execute test cases, test scenarios, and test data
- Hands-on experience in validating end-to-end pharmacy claims lifecycle, including:
- Ability to interpret business and technical requirements for testing Agile/Waterfall models
- Good communication skills to report test results and defects clearly
- Experience in web services/API testing using Postman or SoapUI
- Basic knowledge of automation tools and testing practices
- Strong interpersonal skills and ability to work with cross-functional teams
- Member eligibility and benefit verification
- Provider validation (NPI, NCPDP ID)
- Real-time POS claims adjudication
- Pricing logic (ASC, Rates, TPL, copay, Service Authorization, reference data pricing) .
Experience in testing scenarios involving:
- Claims Adjudication / EDI
- Prior Authorization (PA)
- Formulary and benefit plan rules
- Claims Pricing.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [Confidential Information]. You may also click here to access Conduent's ADAAA Accommodation Policy.
