IT TECHNICAL SUPPORT

Company : Heckyl Technologies

Experience : 2 to 3 Years

Location : Mumbai

Skill set : IT APPLICATION SUPPORT

Jd

• We are seeking an for an IT Application Support position .
• This position is primarily focused on the support of applications to
  
  

Client

• The role will have a high level of interaction with the Broking Clients
  
  

and leading Banks.

• The candidate must have excellent communication skills, a broad
  
  

knowledge of financial markets and trade lifecycles.

• The candidate should have good experience in database and
  
  

application support, at an investment bank, investment advisor,

Broaking Industries or associated software vendor and have with

experience in front, middle, and back office systems.

Position Requirements

• .Proactive with excellent communication skills; lively, friendly, sociable
  
  

personality

• .Strong understanding of trading applications and underlying
  
  

infrastructure

• .1-2 years of experience working with Broker, associated software
  
  

vendors/ capital Market

• .Applications administration, and support experience
• .Strong troubleshooting and creative problem-solving abilities, including
  
  

being able to interpret, understand, and troubleshoot internally

developed systems

• .Experience in basic Unix commands and administration. Experience in
  
  

writing basic SQL.

• .Experience in some scripting languages like shell and Powershell etc
• .Knowledge of basic Linux and Windows operating system
  
  

administration

• .Knowledge of IBT (Internet based Trading) product integration in the
  
  

Broking environment.

• .Responsible for the functional integration in application level to cater
  
  

the business and regulatory needs

• .UAT (User Acceptance Testing) support including Planning strategy,
  
  

IT/Technical Business analysis,

• analyzing Quality-of-service (non-functional) requirements
• .Perform the day-to-day tasks necessary to execute the responsibilities
  
  

for the office including EOD and BOD process and to provide advice

and assistance as required.

• .Experience and willing to work in 24z7 shifts
  
  

Key Skill

• Experience in technical support teams
• 3+ years experience in an hands-on application support role
• Experienced in Problem and Incident Management
• Excellent interpersonal and communication skills
• Manage and Own the Problem Management Process
• co-ordinate with Clients for problem management activities
• Maintain application monitoring, performance and testing
• Provide input to administering and maintaining all production and
  
  

internal environments

• Provide input to the implementation, backup and roll-back plans
• Maintain good working relationships with internal departments
• To examine potential areas for Service Improvement and raise
  
  

proposals with the Service Manager

• Self-motivated and highly professional with ability to take ownership
  
  

and responsibility

• Ability to multi-task, work under pressure
• A desire to learn and improve skills and knowledge
• Fast learner, energetic and enthusiastic
• Adaptable and flexible to business demands
• Positive can-do attitude
• Team player
  
  

Note – The optimal candidate will have a minimum of 2-3 years of experience