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IT Technical Senior Specialist

ul solutions
7-9 Years
Gurugram, Gurugram, India
  • Posted 2 days ago
  • Be among the first 10 applicants

Job Description

Job Description

  • Provide technical support for desktops, laptops, mobile devices, and enterprise applications across onsite and remote environments.
  • Manage device lifecycle activities, including provisioning, imaging, deployment, upgrades, refreshes, and asset recovery.
  • Support conference room and collaboration technologies, including audio/video systems, meeting room solutions, and workplace technology platforms.
  • Troubleshoot and resolve hardware, software, operating system, network connectivity, and infrastructure-related issues.
  • Coordinate with internal IT teams and external vendors to resolve incidents, perform repairs, and maintain technology standards.
  • Support onboarding, office moves, technology rollouts, and other end-user technology initiatives.
  • Maintain accurate documentation of technical procedures, assets, incidents, and service requests using IT service management tools.
  • Contribute to continuous improvement initiatives that enhance operational efficiency and the overall end-user experience.

Qualifications

Education & Experience

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
  • 7-8 years of experience supporting enterprise IT environments, workplace technologies, or IT operations.

Technical Skills

  • Experience supporting Windows 11 in an enterprise environment.
  • Hands-on experience with device deployment, imaging, lifecycle management, software installation, and hardware troubleshooting.
  • Familiarity with ServiceNow, Active Directory.
  • Experience supporting conference room and collaboration technologies, including Microsoft Teams Rooms,
  • Working knowledge of networking fundamentals, server infrastructure, endpoint security, and enterprise IT systems.
  • Experience with asset management, vendor coordination, and technology refresh or deployment programs.

Professional Competencies

  • Strong problem-solving and troubleshooting skills.
  • Excellent customer service and stakeholder management abilities.
  • Strong communication, documentation, and organizational skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

About Company

Job ID: 153446653

Last Updated: 30-08-2026 00:47:03 PM
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