Job Description

Job Description – IT Department Systems Specialist/Associate Engineer/Sr. Systems Specialist

User onboarding & offboarding management
Ensure asset readiness by installing operating systems via SCCM and basic software installation
Ensure the checklist is followed and confirm the system is hardened
Handling of L1 & L2 tickets within the targeted SLA
Configuring customer-specific tools and accesses
Troubleshooting and fixing HW & SW related issues by coordinating with vendors if required
Upgradation of HW & SW when required
User data backup
Performing periodic audits for HW & SW assets
Network printer installation and troubleshooting
Asset tracking and managing the asset inventory
Management of asset life cycle
Ticket management in ITSM ticketing tool based on ITIL standards
Troubleshooting non-compliant systems of SCCM, In-tune, Endpoint & patch
Ensuring IT asset segregation on a project-wise basis
Installation of operating systems, hardware, and software
Adherence to IT&IS policies and processes
Basic troubleshooting of IT software & hardware
Learning and troubleshooting new tools and services
Understanding user problems and resolving issues within the defined SLA
Ready to adopt any new technology
Asset inventory management
Ensuring IT asset segregation on a project-wise basis.