IT System Design & Implementation Professional

Job description

• Lead and mentor a team of SAP support analysts and engineers across modules and geographies in handling incidents, service requests, and enhancements and problem management processes.
• Troubleshoot and resolve issues related to procurement, inventory management, material master data, production planning, capacity planning, and shop floor execution.
• Act as the primary escalation point for complex SAP Back Office issues, ensuring timely resolution and stakeholder communication. Coordinate with cross-functional teams (FI/CO, SD, QM, WM, PM) to resolve integration issues.
• Perform root cause analysis and implement permanent solutions to recurring problems.
• Manage change requests, including requirements gathering, solution design, configuration, testing, and deployment.
• Ensure adherence to SLAs for issue resolution and service delivery.
• Provide user training, documentation, and knowledge transfer to business and IT stakeholders.
• Drive continuous improvement initiatives including automation, monitoring, and proactive issue detection
• Manage configuration and support for modules such as APO, EHSM, and PP, ensuring alignment with business processes.
• Coordinate with SAP and third-party vendors for patching, upgrades, and enhancement deployments.
• Ensure compliance with internal controls, audit requirements, and security standards.