About The Role
A System Administrator/Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure.
We offer a variety of tasks in expanding and improving our solution, from deployment to end-user support and management of operational challenges.
As part of a strong team, you will contribute to Hapag-Lloyd's critical core systems and make a real difference.
Key Responsibilities & Tasks
Windows & System Administration
- Manage, maintain, and optimize Windows client environments (10 & 11).
- Perform patch management, configuration, and security hardening of systems.
- Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.
Asset & Inventory Management
- Maintain accurate and up-to-date IT asset inventory records (procurement, assignment, movement, retirement).
- Utilize Excel-based tools and macros for tracking and reporting asset movement.
- Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software.
Technical Support & Issue Resolution
- Provide first and second-level support for hardware, software, network, and system-related issues.
- Diagnose and resolve desktop, laptop, printer, and mobile device problems.
- Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring SLA compliance.
- Deliver both remote and on-site support depending on issue criticality.
Reporting & Documentation
- Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools.
- Create and maintain SOPs, system diagrams, and asset logs.
- Track SLA metrics and follow ITIL processes for IT service delivery.
User Onboarding & Offboarding
- Coordinate with HR and teams to deliver smooth IT onboarding.
- Conduct IT induction/training for new users on systems and IT policies.
- Collect and deprovision IT assets, disable accounts, and revoke access during offboarding.
Preventive Maintenance & Monitoring
- Perform regular system health checks (AV, conferencing devices, server room).
- Identify recurring issues and recommend proactive improvements.
- Monitor user hardware/software lifecycle and suggest upgrades/replacements.
Compliance & Policy Enforcement
- Educate users on IT policies, security practices, and data handling.
- Support audits with logs and configuration details.
- Ensure endpoint security compliance and report deviations.
Behaviours & Approach
- Empathetic and patient when assisting users with technical issues.
- Communicates solutions in clear, simple terms.
- Prioritizes user satisfaction with quick and effective resolutions.
- Keeps users informed on ticket progress and follows up until closure.
- Documents all interactions in ticketing systems for transparency.
- Educates users on best practices and shares FAQs/self-help guides.
- Takes ownership of tickets from initiation to closure.
- Investigates root causes and recommends preventive measures.
- Learns from recurring issues to improve service delivery.
Work Experience
- Hands-on experience in Windows system administration and IT operations for endpoint computing.
- Strong knowledge of PowerShell scripting, batch files, and Excel macros.
- Proven expertise with Azure Active Directory, Intune, and MDM/Compliance management.
- Experience with Windows automation and scheduled tasks.
- Hands-on with RFID devices and management consoles (Zebra, Impinj, etc.).
- Proficiency in IT asset lifecycle management and inventory systems.
- Solid understanding of AD, Group Policies, DNS, DHCP, and user access controls.
Education & Qualifications
- Bachelor's or Master's in Computer Science, Engineering, or related field.
- Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator certification.
- ITIL Foundation (Preferred).
- Knowledge of RFID inventory platforms or custom integrations.
- Basic knowledge of SQL / Power BI (desirable).
- English language expert proficiency (additional languages beneficial).
What We Offer
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Employees Deposit Linked Insurance Scheme (EDLI)
- Learning & Development through HL Academy
- Flexible Work from Home
- Leave Travel Allowance
- Variable performance bonus
- Recreation facilities
- Privilege, Casual, and Sick leaves
