Job Description
As an IT support coordinator, you will be responsible for the day-to-day support of all access
requests for IT systems, business systems, and application support.
Strive to provide a high level of service and be independent, vigilant, energetic, responsible and
flexible.
Ability to multi-task, prioritize, coordinate, work well under pressure and meet deadlines.
Should be keen to align towards ITIL methodologies.
Reporting Service level management (SLM)and Queue/ticket management.
Quality Checks and suggest process improvements.
Collaboration with cross-functional teams.
Hardware and software troubleshooting.
Customer-focused mindset.
Documentation and Knowledge Sharing.
Requirements
Excellent communication and listening skills
Ability to work under pressure.
B.Tech, BE, MCA degree is a must-have.
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player.
Basic Networking Knowledge: Familiarity with TCP/IP, DNS, VPNs, and related network
troubleshooting.
Experience with Remote Support Tools: Proficiency in using tools like TeamViewer, Remote
Desktop, or similar platforms to provide assistance.
