IT Support Specialist

Role: IT Support Specialist

Location: Bangalore, India

Job type: Full time, permanent

Working arrangement: Hybrid

Why QS

At QS, we believe that work should empower you. That's why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It's our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you'll be responsible for implementing real change in the international higher education landscape. You'll take on meaningful challenges that see a positive impact across the business and the wider sector.

We're confident you'll feel right at home here. QS was named as one of Newsweek's Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it's official: QS is a place where everyone can thrive.

As an IT Support Specialist, this is what you'll be doing:

As an IT Support Specialist, you'll be part of the global Corporate IT team, delivering high-quality technical support, managing service requests, and supporting onboarding/offboarding across India and global regions. You'll play a key role in building a proactive, AI-assisted, service-focused IT environment.

You'll be the face of IT for many employees, providing clear, user-first support while maintaining strong technical standards across systems, platforms, and time zones. You'll also contribute to a knowledge-driven, self-service culture that improves efficiency and user experience.

Role responsibilities:

IT Support & Service Delivery

• Deliver user-centric technical support with clear communication and strong service mindset

• Manage and resolve tickets via ITSM tools (e.g., Service Desk Plus), moving toward AI-led solutions.

• Provide support across Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

• Troubleshoot end-user devices, applications, and networks

• Administer Microsoft 365, Active Directory, and Intune

• Maintain endpoint security tools and support network infrastructure (VPNs, firewalls, Wi-Fi, etc.)

Knowledge Base & Optimisation

• Create and maintain knowledge articles to enable self-service

• Support AI tools and improve ticket workflows

• Monitor system performance and maintain IT documentation

Onboarding, Offboarding & Asset Management

• Manage end-to-end onboarding/offboarding (accounts, access, hardware)

• Maintain asset inventory, procurement, and lifecycle management

• Ensure secure device handling and compliance with policies

Process Improvement & Collaboration

• Identify automation opportunities and improve service processes

• Support IT projects (system rollouts, hardware refresh, office moves)

• Collaborate with IT, Compliance, and People teams to enhance service delivery

Other duties

Any other duties that fall within the scope and purpose of the role.

Key skills and experience:

• Experience in IT support/service desk roles within global environments

• Strong knowledge of Microsoft 365, Windows, MacOS, and remote support tools

• Familiarity with ITSM platforms (ServiceNow, Jira, Zendesk, etc.)

• Understanding of networking and security (VPNs, firewalls, Wi-Fi)

• Strong problem-solving, communication, and documentation skills

• Experience supporting hybrid/remote work environments and asset lifecycle management

Qualifications:

• Degree in Computer Science, Information Systems, or related field

• Certifications such as Microsoft 365 Fundamentals or Network+ (preferred)

• Experience with Intune, MDM/EDR tools, scripting (e.g., PowerShell), or AI-enabled ITSM tools is a plus

So, who are we and what do we do

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.We're behind the world's most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world's leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you'll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we're strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 21 days annual leave – increasing to 23 days after 5 years service + 8 days casual leave
• 14 days holiday for the year 2025
• Enhanced maternity and paternity leave
• Access to Provident Fund and Pension Fund Scheme
• Group Medical Insurance
• A vibrant social environment and multicultural and multinational culture

But that's not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you've heard Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.