Job Title : IT Support Specialist
Years of exp : 1-3 Years
Key Responsibilities
User & Group Management :
- Manage users and groups in Microsoft 365 Entra ID and Google Workspace
- Handle access control, provisioning, and de-provisioning of accounts
Networking & Security
- Troubleshoot and manage routing, switching, firewalls, VPNs
- Perform packet analysis and resolve connectivity issues
- Collaborate with security tools like CrowdStrike or similar
Scripting & Automation
- Write and maintain basic scripts using Python, Bash, or PowerShell
- Automate routine tasks and support cybersecurity initiatives
Communication
- Clearly explain technical issues to non-technical users
- Prioritize and manage multiple support tickets effectively
(ref:hirist.tech)
