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IT Support Specialist II

Stefanini Philippines, Inc.
Delhi, India
Fresher
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  • Posted 8 days ago
  • Be among the first 10 applicants
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Job Description

Job Description
Duration:

Full Time

Shift:

1

Remaining Positions:

1


Details:

Description
The Executive Service Desk team is the front-door to IT support and the first line employees will interact with. It is responsible for the quick and concise logging of client support tickets and they have the ability to reset passwords and perform fixes as per the Service Desk knowledgebase articles. Excellent communication skills and telephone manner are essential for the role along with being able to empathize and understand employee needs.
Job Requirements
Details:

Responsibilities
  • Provide swift and professional telephone IT support
  • Perform analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Utilize the ticket management system to record, update and resolve tickets from clients
  • Upholding procedures for logging, reporting, and statistically monitoring Service desk operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Service Desk Support Manager
  • Windows / MAC Support
  • Resolve Hardware / Software issues
  • Experience with VPN, Soft Phones, Remote Desktop, VDI
  • Asset Tracking / Inventory Management
Key Competencies
  • Excellent proven track record supporting clients in a financial environment
  • Excellent proven customer service based approach
  • Good written and verbal communication skills
  • Good time management skills
  • Able to work in a high pressure environment
  • Strong organizational and analytical skills
  • Ability to work autonomously and within team
  • Flexible and proactive with a will do attitude
  • Demonstrable desire to achieve

Pay Range:

Based on Experience


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
It Support
Employment Type:
Full time

About Company

Stefanini Philippines, Inc.

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 144770273

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Last Updated: 24-03-2026 09:51:28 AM
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