An IT Support Specialist - II, your goal is to provide world-class service to our internal customers
You will be responsible for increasing the overall satisfaction of our internal customer base through assisting them in day-to-day IT related issues and contributing to an environment of growth and high productivity
Responsibilities
Provide L2 technical support for internal customers.
End-user account management, e-mail account and distribution list management and SharePoint/OneDrive administration.
Strong troubleshooting and debugging skills for the Microsoft platform like Office365.
Demonstrated knowledge of Win 2016/2019 Servers and services like Active Directory/DNS/DHCP/Radius.
Must have worked on Dell/HP/Lenovo hardware.
Having experience in Apple devices like MacBook will be a plus .
Technical knowledge of mail servers Office365 and associated protocols and Basic knowledge in SSO and IAM.
Technical knowledge of Microsoft Intune
Solid understanding of security concepts, principles and practices for end user devices.
Must have desktop hardware troubleshooting skills.
Remote access/VPN troubleshooting and network connectivity support.
Basic networking & troubleshooting tasks.
Knowledge on Network hardware and software, VPN
Experience with an ITSM tool preferably ServiceNow or Jira
Qualifications
Bachelors degree in Computer Science or Engineering degree in computer/IT
3 years of relevant experience
Must have excellent communication skills
Must be willing to work with US Pacific Time-24/5 weekly rotational shifts
Preferred Qualifications
ITIL foundation certification or experience in ITIL framework environment.
