IT Support Specialist

Company Description Envision Overseas Education Consultants supports students in achieving their goals of studying at leading international universities. The team focuses on simplifying the overseas education process and providing personalized guidance aligned with each learner's academic and career objectives. With a strong global network of partner universities across the USA, UK, Canada, Australia, Europe, and more than 300 courses in 10+ countries, Envision offers extensive options to applicants. The organization delivers end-to-end support including career counseling, application assistance, visa guidance, and pre-departure preparation. This student-centered approach creates a collaborative and dynamic environment for team members who are committed to education and service.
Role Description The IT Support Specialist is a full-time, on-site role based at Envision's office in Mumbai. This role involves providing day-to-day technical support to staff, diagnosing and resolving issues with desktop computers, peripherals, and office IT systems. The specialist will manage help desk requests, respond to user queries, and ensure minimal disruption to operations through timely troubleshooting. Responsibilities include installing and configuring hardware and software, maintaining system performance, updating documentation, and coordinating with external vendors when necessary. The role also supports continuous improvement of IT processes and contributes to a secure, reliable technology environment for the organization.
Qualifications

• Strong skills in Technical Support and Help Desk Support for end users.
• Proficiency in Troubleshooting and resolving hardware and software issues.
• Hands-on experience with Desktop Computers, operating systems, and common office applications.
• Knowledge of core Information Technology concepts, basic networking, and system security practices.
• Relevant degree or diploma in IT, Computer Science, or a related field; industry certifications (e.g., CompTIA A+, Microsoft, ITIL) are an advantage.
• Ability to communicate technical information clearly, with strong customer service orientation.
• Organized, detail-focused, and able to prioritize multiple support requests in a fast-paced environment.
• Previous experience in an educational or consulting environment is beneficial but not required.