We are looking for a IT Support Services Analyst to join our IT Support services in Bengaluru. This is an amazing opportunity to work on desktop related applications. We have a great skill set in and we would love to speak with you if you have skills in desktop support.
About You - experience, education, skills, and accomplishments
- Work experience (At least 3-5 year of experience in the desktop support)
- Knowledge, skills, or abilities (At least 3-5 year of experience in the desktop support)
- Tech stack
- Education (Bachelors degree in computer science, mechanical engineering, or related degree or at least 3-5 years of equivalent relevant experience)
It would be great if you also had . . .
Responsible for system installation, configuration, troubleshooting, and management of various Windows (Windows 10,11) and/or Apple applications and systems. Arranging the IT equipment for new joiners, Reverse pick up of IT equipment for Leavers , Inventory management, and is responsible for imaging, deploying, and maintaining respective desktop environments.
What will you be doing in this role
- Responsible for system installation, configuration, troubleshooting, and management of various Windows (Windows 10,11) and/or Apple applications and systems. Arranging the IT equipment for new joiners, Reverse pick up of IT equipment for Leavers , Inventory management, and is responsible for imaging, deploying, and maintaining respective desktop environments.
- Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
- Physical Demands and Work Environment: Representative of those that must be met by an employee to perform the essential functions of this job successfully Must be able to operate a PC and sit for extended periods of time able to lift and move 20 lbs. Able to crawl under desks and tables to connect lines and cables.
- Assist in computer, monitor, telephone, and other desktop equipment movement as needed.
- Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment.
- Able to provide the desk side necessary information to the relevant stakeholders (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) during Major incident.
- Remote/smart hands assistance for network, application, and/or production onsite systems
- Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary and respond to security threats
