IT Support

Job Title: Senior Engineer - IT Support

Location: InOpTra office, HM Towers, Bangalore

Experience: 3 - 6 Years

Employment Type: Full-Time

No of position: 1 no

Job Summary

We are looking for a skilled Senior Engineer - IT Infra & Network Support to manage and maintain our IT infrastructure. The ideal candidate will be responsible for ensuring smooth network operations, providing desktop support, and troubleshooting technical issues efficiently.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Manage network infrastructure, including LAN, WAN, routers, switches, cctv, access control devices, licenses and firewalls.
• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Install and update operating systems, software, and security patches.
• Monitor system performance, security, and backups to ensure business continuity.
• Support email, VPN, VoIP, and remote access solutions.
• Manage user accounts, permissions, and access control.
• Document IT assets, configurations, and technical procedures.
• Attend and effectively close the service tickets within the SLA.
• Coordinate with vendors for hardware and software procurement and support.
• Provide training and assistance to end users on IT best practices.
• Understand, implement and manage the IT Infra set up as per ISO/IEC 27001 requirements.
  
  

Required Skills & Qualifications

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• 3+ years of experience in desktop and network support.
• Strong knowledge of Windows/Linux OS, Office 365, Active Directory.
• Hands-on experience with networking protocols (TCP/IP, DNS, DHCP, VPN).
• Familiarity with cybersecurity best practices and endpoint protection tools.
• Good problem-solving, communication, and customer service skills.
• Ability to work independently and handle multiple tasks effectively.
• Internal Auditor Certification/training on ISO/IEC 27001 requirements-Mandatory