Location: Gurugram (Haryana)
Experience Required: 2-5 yrs
Salary: Upto 30k per month
Job Summary:
We are looking for a detail-oriented and proactive IT Executive to manage the day-to-day technical operations of our office. The ideal candidate will be responsible for ensuring smooth functioning of computer systems, networks, software, and hardware across the organization. This role requires hands-on experience in troubleshooting and maintaining IT infrastructure to support our fast-paced e-commerce environment.
Key Responsibilities:
- Set up, configure, and maintain the computer systems including desktops, laptops, and peripherals.
- Manage office network infrastructure, including Wi-Fi setup, router configuration, firewall management, and ensuring stable internet connectivity.
- Install, update, and troubleshoot required software and applications used across the company.
- Perform regular hardware maintenance and repairs, including RAM, hard drives, keyboards, monitors, and printers.
- Create and manage official Gmail IDs when needed and maintain overall email admin settings.
- Ensure proper installation, functioning, and regular monitoring of CCTV cameras installed across the office.
- Check and monitor the functionality of the EPBX system and coordinate timely troubleshooting if issues arise.
- Maintain IT inventory and ensure timely repairs or replacements.
- Provide on-site technical support and assist in resolving IT-related queries promptly.
- Ensure timely antivirus updates, system security checks, and basic cybersecurity hygiene.
- Assist employees with day-to-day IT issues, including password resets, email syncing, printer setup, and basic system troubleshooting.
- Ensure smooth functioning of biometric devices, access systems, and coordinate with vendors if issues arise.
- Conduct routine maintenance such as system formatting, disk cleanup, backups, and performance optimization.
- Coordinate with external vendors for repairs, AMC services, internet issues, or hardware purchases.
- Keep documentation of installations, configurations, and IT processes for internal reference.
Required Skills & Qualifications:
- Bachelor's degree in IT, Computer Science, or a related field.
- 25 years of experience in IT support or a similar role.
- Strong knowledge of computer hardware, networking, and operating systems.
- Experience with routers, firewalls, and general internet troubleshooting.
- Familiarity with Google Workspace (Gmail, Admin Console, Drive, etc.).
- Basic understanding of CCTV systems and monitoring tools.
- Good communication, problem-solving skills, and the ability to work independently.
- Knowledge of cloud-based tools and IT security practices.
