Job Description
Annual Package: 3 to 3.5 LPA
Work Location: Bangalore Attibele Work from office
Work Experience: 1-2 years
Summary:
We are seeking an IT Support Executive with hands-on experience in Windows OS upgrades, system formatting, and MS Office troubleshooting. The role includes managing BitLocker encryption, performing basic network troubleshooting, assisting with Intune enrolment, MFA setup, and Active Directory user management. Candidates should also possess strong call handling skills, excellent communication, flexibility to work from any location, and a basic understanding of vulnerability management and endpoint security.
Key Skills: Windows 10/11, MS Office, BitLocker, Intune, MFA, Active Directory, Networking Basics, Vulnerability Management, Call Handling
Key Responsibilities:
Upgrade systems from Windows 10 to Windows 11
Perform OS formatting and installations, printer configurations.
Troubleshoot MS Office issues
Configure and manage BitLocker encryption
Assist with Intune and MFA setup
Perform basic network troubleshooting
Manage Active Directory users and permissions
Handle IT support calls professionally and efficiently
Log, track, and resolve incidents using the ITSM ticketing system.
Manage system vulnerabilities
Communicate effectively with end-users
Flexible to work from any location in Bangalore
Skills & Qualifications:
Strong knowledge of Windows OS and MS Office
Familiarity with BitLocker, Intune, MFA, and Active Directory
Basic IT security and networking awareness
Good communication and call handling skills
Diploma/Graduate in IT or related field
IT Operations & Maintenance
Support patching, updates, and routine IT maintenance tasks.
Monitor system alerts and escalate issues when needed.
Create and update IT documentation, FAQs, and knowledgebase articles.
What We Offer
Opportunity to grow into advanced IT roles (Systems, Network, Security, Cloud).
Mentorship from experienced IT professionals.
Exposure to modern tools, technologies, and large-scale IT operations.
A collaborative, supportive, and learning-friendly environment.
