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IT Support Engineer
Job Description
Key Responsibilities:
- Provide Level 2 support for end users via Teams, phone, email, and onsite interactions.
- Troubleshoot and resolve incidents related to Windows and macOS devices.
- Configure, maintain, and support Office 365, OneDrive, VMware Fusion, and Parallels Desktop.
- Perform computer installation, configuration, and break/fix support for Apple and Windows systems.
- Manage Active Directory user administration, DNS, VPN, and basic network troubleshooting.
- Support Intune, Windows Defender, and Okta configurations.
- Provide support for Microsoft Teams conferencing and Audio-Video equipment integration.
- Handle drive encryption management using BitLocker and FileVault.
- Perform onsite and remote analysis, diagnosis, and resolution of complex issues, including VIP user support.
- Execute installs, moves, adds, changes, and decommissioning of computer equipment.
- Maintain detailed documentation and knowledge base articles.
- Collaborate with vendors and internal teams for hardware procurement and support.
- Work collaboratively within the global IT team and escalate unresolved issues when necessary.
More Info
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Key Skills
About Company
Our Vision To continuously advance water treatment, ensuring everyone has access to clean water, globally. Our Mission Our passionate team provides innovative physical water treatment solutions across municipal, industrial, and residential customers ensuring the worlds water quality objectives are met. Trojan Technologies product brands include TrojanUV, Aquafine, VIQUA, AQUAFIDES, and Aria Filtra. Trojan Technologies is an operating company of Veralto.
Skills:
Vmware Fusion, Networking, Dns, Office 365, Okta, Vpn, Network, Windows 10, Bitlocker, Intune, Operating Systems, Mac, Windows Defender, Active Directory User Administration, drive encryption, Parallels Desktops, One Drive, remote support tools, Office 365 products, Teams, Hardware, IT fundamentals, Documentation, Audio Video equipment integration, File Vault, knowledge base articles, hardware procurement
Skills:
Systems Administration, DHCP, Networking, Dns, SSL, Osi Model, Data Cabling
Skills:
Microsoft 365, Linux, Networking, Windows, Azure, AI-enabled productivity tools, Endpoint Support, Security Basics
Skills:
SSL, DHCP, Networking, Dns, Osi Model, Systems Administration, Data Cabling
Skills:
ticketing systems , Windows Server, Microsoft 365, DHCP, Dns, Active Directory