IT Support Engineer

Responsibilities and Duties:

. Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests

. Facilitate IT onboarding and offboarding of users

. Maintain the accuracy and quality of inventory of IT assets.

. Provide level 1 support for IT hardware and software used in the hospital.

. Carry out maintenance, health checks and refresh of end-user devices and applications

. Monitor and ensure end-user devices comply to SLH security policies and processes

. Provide administrative and support expertise in Microsoft Windows, M365, Active Directory, security patch management and other end-point applications.

. Ensure issues are escalated in adherence to Standard Operating Procedures

. Participate as a member in project teams

Job Requirements:

Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support