IT Support Engineer

The Information Technology Specialist II supports computing devices and software applications. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second-level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.

Requirements

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Provide remote technical assistance through various channels.
• Manage support helpdesk tickets, ensuring timely resolution or escalation for complex issues.
• Offer technical advice to end-users and provide technology-related training.
• Document solutions for technical difficulties in the helpdesk system.
• Assist with software installations following site technology standards.
• Manage hardware inventory
• Perform tasks related to hardware setup, troubleshooting, repair, and replacement.
• Independently handle computer software installation and configuration.
• Provide end-user training on hardware and software usage.
• Configure and maintain computing devices, operating systems, and software.
• Respond to complex end-user software and hardware problems.
• Deploy, install, maintain, troubleshoot, and repair hardware components.
• Evaluate hardware and software requirements based on site standards.

Education and Experience:

1 year of experience working in a corporate network environment and/or systems support, diagnosing and troubleshooting end-user software/hardware problems, and/or performing routine systems maintenance.

Skills and Abilities:

• Basic troubleshooting skills in desktop MS Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP, Wi-Fi, virtual systems).
• Proficiency in computer diagnostics, maintenance, installation, and repair
• Strong analytical and communication skills.
• Ability to work independently with minimal supervision.

Benefits

• Health insurance coverage for Self, Spouse, and Kids, father and mother

• Retirement savings plan with employer matching contributions

• Opportunities for professional development and advancement within the organization