IT Support Engineer

We are seeking a proactive and customer-focused L1 Desktop & Server Support Engineer to provide first-level technical assistance to end-users and basic server administration support. The role involves troubleshooting hardware, software, network, and server-related issues, ensuring minimal downtime, and escalating unresolved problems to higher-level support teams.

Requirements Key Responsibilities:

• Provide first-level support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux as applicable).
• Handle incidents through ticketing systems with proper documentation.
• Assist with user account creation, password resets, and access rights in Active Directory.
• Perform basic server monitoring, backup checks, and patch updates.
• Support Windows Server administration (user/group management, shares, permissions).
• Troubleshoot basic issues in server hardware and escalate as required.
• Support email (Exchange / O365) and business applications.
• Provide basic network troubleshooting (LAN, Wi-Fi, IP configuration, DHCP, DNS).
• Install antivirus, updates, and patches across desktops and servers.
• Maintain IT asset inventory and ensure compliance with IT policies.
• Escalate complex issues to the L2 / L3 server or network teams.

Required Skills & Qualifications:

• Diploma / Graduate in Computer Science, IT, or related field.
• 03 years of experience in desktop and server support.
• Knowledge of Windows OS, MS Office, and Windows Server basics.
• Familiarity with Active Directory, DHCP, DNS, and file/print servers.
• Basic understanding of server monitoring tools and backup systems.
• Strong communication and problem-solving skills.
• Ability to work in shifts and follow escalation procedures.