We are seeking a proactive and customer-focused L1 Desktop & Server Support Engineerto provide first-level technical assistance to end-users and basic server administration support. The role involves troubleshooting hardware, software, network, and server-related issues, ensuring minimal downtime, and escalating unresolved problems to higher-level support teams.
RequirementsKey Responsibilities:
- Provide first-level support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot operating systems (Windows, macOS, Linux as applicable).
- Handle incidents through ticketing systems with proper documentation.
- Assist with user account creation, password resets, and access rights in Active Directory.
- Perform basic server monitoring, backup checks, and patch updates.
- Support Windows Server administration (user/group management, shares, permissions).
- Troubleshoot basic issues in server hardware and escalate as required.
- Support email (Exchange / O365) and business applications.
- Provide basic network troubleshooting (LAN, Wi-Fi, IP configuration, DHCP, DNS).
- Install antivirus, updates, and patches across desktops and servers.
- Maintain IT asset inventory and ensure compliance with IT policies.
- Escalate complex issues to the L2 / L3 server or network teams.
Required Skills & Qualifications:
- Diploma / Graduate in Computer Science, IT, or related field.
- 03 years of experience in desktop and server support.
- Knowledge of Windows OS, MS Office, and Windows Server basics.
- Familiarity with Active Directory, DHCP, DNS, and file/print servers.
- Basic understanding of server monitoring tools and backup systems.
- Strong communication and problem-solving skills.
- Ability to work in shifts and follow escalation procedures.
