Designation: IT Support Engineer
Type: Freelance/Part-time
Location: Aundh, Pune
Note: This is a
freelance/part-time position and not a full-time opportunity. Compensation will be provided on an
hourly basis. Applicants
based in Pune are preferred, as the role may occasionally require
in-person visits to the office.
Roles And Responsibilities
- Administer and manage Google Workspace (formerly G Suite), including user accounts, groups, organizational units, and permissions.
- Configure and maintain company-wide systems such as email, shared drives, and security settings within Google Workspace.
- Handle onboarding/offboarding processes including access provisioning and deactivation.
- Monitor and troubleshoot system performance, ensuring minimal downtime.
- Maintain IT hardware and software inventory, ensuring license compliance.
- Manage endpoint devices (laptops, desktops, printers, and network peripherals).
- Support network configuration, Wi-Fi setup, and VPN connectivity.
- Collaborate with third-party vendors (e.g., Google Support, AWS, hardware suppliers) for technical troubleshooting and service escalations.
- Implement and maintain data backup, recovery, and security protocols.
- Assist employees with technical issues and provide Level 1 and 2 IT support when needed.
- Maintain documentation for IT processes, configurations, and troubleshooting guides
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 24 years of experience in system administration or IT infrastructure management.
- Hands-on experience with Google Workspace administration (mandatory).
- Knowledge of user lifecycle management, group policies, and Google Admin Console.
- Familiarity with Windows, macOS, and Linux operating systems.
Skills: google workspace,it help desk,it asset management
