IT Support Engineer

About Nexla

Nexla is the leading Integration platform, built with AI, for AI. Nexla takes a metadata driven approach to converge diverse integrations across Data, Documents, Agents, Applications, and APIs into a single design pattern. We accelerate the development of solutions for GenAI, Analytics, and Inter-company data. Nexla makes data users and developers up to 10x more productive by delivering a true blend of no-code, low-code, and pro-code interfaces.

Leading companies including DoorDash, LinkedIn, Johnson & Johnson, and LiveRamp trust Nexla for mission-critical data. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.

At Nexla, our culture is built around our core values: Have Empathy, Be Curious, Be Intellectually Honest, Achieve Excellence, and Remember to Relax. We put our customers at the heart of everything we do, foster a data-driven mindset, take ownership of our work, and believe in the power of teamwork to achieve ambitious goals.

Role & Responsibilities

• User Management: Manage employee onboarding and offboarding across Google Workspace, Slack, GitHub, AWS, and other SaaS tools.
• Workflow & Systems Management: Design, build, and maintain Employee Lifecycle (ELC) workflows within ticketing systems like Jira. Configure automation rules and issue types to streamline IT operations.
• Project Management: Utilize Jira to track IT projects, manage tasks, and organize sprints to ensure timely delivery of internal initiatives.
• Access & License Administration: Provision and revoke access to applications, track software licenses, and handle requests for new tools.
• Security & Compliance: Work with cybersecurity consultants and external auditors to enforce IT policies. Act as a key point of contact during SOC compliance audits, gathering evidence and maintaining control documentation.
• IT Support: Address internal IT requests related to Google Workspace, email configuration, and access issues.
• Process Optimization: Maintain documentation for IT workflows and recommend automation or process improvements (e.g., Slack workflows or Jira automation).
  
  

Requirements

• 5-7 years of IT administration experience, preferably in a SaaS environment.
• Jira Expertise: Hands-on experience building and managing workflows in Jira (or similar ticketing systems), specifically for Employee Lifecycle (onboarding/offboarding) management.
• Compliance Experience: Proven experience working with auditors on SOC 2 (or similar frameworks like ISO 27001) compliance and evidence gathering.
• Experience with Google Workspace (Admin Console), Slack, GitHub, AWS, and identity management tools.
• Familiarity with security best practices and IT compliance.
• Ability to work independently and respond to requests in a timely manner.
• Excellent communication skills in English.
  
  

Why Build Your Future at Nexla We are standing at the precipice of the GenAI revolution, but the biggest bottleneck isn't the models, it's the data. By joining Nexla, you aren't just entering a company; you are stepping into the critical layer of the modern data stack that powers the AI economy. We are the Data Fabric that enables industry titans like LinkedIn, DoorDash, and J&J to turn messy, siloed data into ready-to-use products for RAG and predictive models. This is your opportunity to move beyond simple tooling and build the actual infrastructure that democratizes data access for the next decade of innovation. If you want to solve the hardest problems in data engineering and own a piece of a market projected to hit billions, your career belongs here.