Role Overview
We are looking for a skilled
IT Support Engineer to provide end-to-end technical support across desktop systems, network infrastructure, and IT assets. The role involves on-site and remote support, ensuring smooth IT operations and high user satisfaction.
Key Responsibilities
- Desktop & End-User Support.
- Provide L1/L2 support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot Windows OS and applications.
- Resolve user issues related to software, hardware, and connectivity.
- Support users both on-site and remotely.
- Understanding of endpoint protection tools.
Remote Support
- Provide remote troubleshooting using tools like AnyDesk, TeamViewer, or RDP.
- Diagnose and resolve issues for remote users efficiently.
- Ensure minimal downtime through quick remote resolution.
Network Support
- Troubleshoot basic LAN/WAN, Wi-Fi, VPN, and connectivity issues.
- Understanding routers, switches, and firewalls.
- Coordinate with vendors/ISPs for escalations.
- Monitor network performance and report issues.
Hardware Support
- Diagnose and resolve hardware issues (desktops, laptops, accessories).
- Diagnose printer issues.
- Coordinate repairs/replacements with vendors.
- Perform preventive maintenance.
Asset Management
- Maintain IT asset inventory and lifecycle tracking.
- Manage allocation, movement, and documentation of assets.
- Ensure compliance with IT policies.
O365 & Domain Support
- Provide basic support for Microsoft 365 (Outlook, Teams, OneDrive).
- Manage user accounts and access in Active Directory.
- Handle password resets and user provisioning.
Required Skills & Qualifications
- 8–10 years of experience in IT/Desktop Support.
- Strong knowledge of Windows OS and troubleshooting.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Experience with remote support tools.
- Familiarity with Microsoft 365 and Active Directory.
- Good communication and interpersonal skills.
Additional Requirements
- Willingness to work in rotational shifts, including night shifts.
- Ability to handle multiple tickets and prioritize tasks.
- Strong problem-solving and customer service mindset.
Preferred Qualifications
- Certifications like CompTIA A+, Network+, or Microsoft certifications
- Experience with ticketing tools (ServiceNow, Jira, etc.)
NOTE: Preferably residing in Mohali and willing to work in all shifts (including US Shift) 
