IT Support Engineer

Key Responsibilities

• Provide first-level IT support for end users.
• Troubleshoot hardware and software issues.
• Configure and deploy laptops, desktops, printers and mobile devices.
• Install, upgrade and patch Windows operating systems and applications.
• Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive and Exchange Online).
• Create and manage user accounts, permissions and access rights.
• Support device imaging, software deployment and endpoint management.
• Maintain IT asset inventory and documentation.
• Assist in cybersecurity initiatives including MFA, antivirus, endpoint protection and security compliance.
• Coordinate with vendors for hardware repairs and warranty services.
• Prepare technical documentation, SOPs and user guides.
• Escalate complex issues to Level 2 support when required.