Location: Pune, Maharashtra
Experience: 4–5 Years
Employment Type: Full-time
Job Summary
We are looking for a proactive and customer-focused IT Support Engineer to manage day-to-day IT operations, endpoint management, and user support. The ideal candidate will play a key role in maintaining endpoint security, supporting ISO 27001 compliance initiatives, managing IT assets, and ensuring smooth IT service delivery across the organization.
Key Responsibilities
- Provide day-to-day IT support for laptops, desktops, operating systems, and business applications.
- Install, configure, troubleshoot, and maintain IT hardware and software.
- Manage endpoint devices, including provisioning, patching, antivirus, and security compliance.
- Support ISO 27001 initiatives by maintaining IT assets, documentation, and compliance-related activities.
- Maintain IT asset inventory, software licenses, and device lifecycle records.
- Coordinate with Infrastructure, Security, and Application teams to resolve technical issues and ensure system availability.
- Handle user incidents and service requests, escalating complex issues when required.
- Assist in implementing and enforcing IT security policies and best practices.
Required Skills & Qualifications
- 4–5 years of experience in IT Support, Helpdesk, or Desktop Support.
- Hands-on experience with Windows operating systems, endpoint management, hardware troubleshooting, and basic networking.
- Familiarity with endpoint management, patch management, antivirus/EDR solutions, and IT asset management.
- Exposure to ISO 27001, information security practices, or IT compliance activities is preferred.
- Good understanding of IT service management processes (Incident, Request, and Change Management).
Skills:- Technical support, User Support, IT asset management, IT security, Endpoint Management and Hardware troubleshooting
