IT Support Engineer

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

About The Role

We are looking for a proactive and customer-focused IT Support Engineer to join our local IT team in Bangalore. This role is critical in ensuring seamless day-to-day IT operations for a modern engineering workforce using MacBooks, laptops, collaboration tools, and enterprise systems. The candidate will be required to work from office during all the weekdays (Week off on Saturday and Sunday).

You will be the face of IT for end-users—providing hands-on support, resolving technical issues, and ensuring high-quality employee experience.

Key Responsibilities

• Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices.
• Provide end-user support for hardware, software, and network-related issues (MacBooks, Windows laptops, peripherals, etc.)
• Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request
• Manage and resolve incidents and service requests via ServiceNow, ensuring adherence to SLAs.
• Support conference room technologies, including Cisco collaboration devices, AV systems and video conferencing setups.
• Assist with user onboarding/offboarding, including device provisioning, access setup, and account management.
• Monitor and maintain local IT infrastructure, including Wi-Fi systems, access points, and basic server health.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
• Collaborate with global IT teams for escalations and major incidents.
• Maintain documentation for common issues, knowledge base articles, and standard operating procedures while ensuring compliance to set processes at all times.
• Ensure high levels of customer satisfaction through professional communication and timely resolution.
• Experience supporting modern workplace environments (SaaS tools, MDM tools like Jamf/Intune) will be a plus.
• Support periodic IT audits, asset management, and compliance activities.
  
  

Technical Competencies

What You Need To Succeed (Minimum Qualifications)

Technical Skills

• Bachelor's degree in: Computer Science / Information Technology / Electronics Or equivalent practical experience. (Full time)
• 5—12 years of experience in IT support / desktop support / end-user computing roles.
• Experience supporting engineering teams and/or tech environments
• Strong hands-on experience with: Mandatory skills:
• Mac OS and Windows OStroubleshooting.
• Laptop hardware diagnostics and repair coordination.
• Enterprise tools like ServiceNow (incident & request management)
• Working knowledge of: Good to have
• Networking fundamentals (Wi-Fi, VPN, LAN troubleshooting.
• Cisco collaboration tools / AV conferencing system.
• Identity and access management (Active Directory / PING).
• Basic understanding of local servers, printers, and endpoint security tools.
  
  

Non-Technical Skills-

• Professionalism - Demonstrates a courteous, respectful, and responsible approach in all interactions, maintaining high standards of conduct, appearance, and communication while representing the organization with credibility and confidence.
• Communication Skills - Ability to effectively communicate verbally and in written in a collaborative manner with DTH employees and global stakeholders.
• Problem Solving - Analyzes issues systematically to identify root causes and implement effective, sustainable solutions.
• Integrity and Trust – Demonstrates honesty, accountability, and ethical conduct in all interactions, building trust with stakeholders through transparency and reliability.
• Teamwork - Collaborates effectively with colleagues and cross‑functional teams, contributing positively to shared goals and collective success.
• Dedication - Shows strong commitment to responsibilities, consistently going the extra mile to deliver high‑quality outcomes.
• Adaptability - Adapts quickly to changing priorities, technologies, and work demands while maintaining productivity and focus.
• Patience - Approaches users and challenges calmly and empathetically, ensuring thoughtful and respectful resolution of issues.
• Task Management - Plans, prioritizes, and executes tasks efficiently to ensure timely and accurate completion of assignments.
• Time Management - Manages time effectively to meet deadlines, balance multiple priorities, and maintain consistent service levels.
  
  

Behavioral Competencies

• Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
• Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
  
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• Prior experience in a large GCC / enterprise / corporate IT environment preferred.
• Certifications:
• ITIL Foundation Certification
• CompTIA A+ / Network+
  
  

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.