Job Description
Job Title: IT Support Associate
Location: Gurugram, Haryana, India (Onsite)
Department: IT
Experience Required- 1 To 3 Years
Position Overview
The IT Support Associate will provide first-level technical assistance to onsite and remote users within the Gurugram office and across global operations. This role ensures the smooth functioning of hardware, software, network infrastructure, and end-user systems. The ideal candidate will have strong problem-solving skills, excellent communication, and a customer-service mindset.
Key Responsibilities
Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Google Workspace).
Manage user accounts, security permissions, and system access through Azure AD, Office 365, and other platforms.
Maintain and update IT asset inventory, ensuring proper documentation and tagging of company equipment.
Support and monitor network connectivity, Wi-Fi, and VPN performance in coordination with IT administrators.
Assist in setup and maintenance of video conferencing systems and collaboration tools (Google Meet, Zoom, Teams).
Respond to service tickets and follow up to ensure timely issue resolution per SLA.
Collaborate with global IT teams for escalations, project rollouts, and security compliance initiatives.
Educate users on IT best practices, system security, and productivity tools.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field.
13 years of experience in IT support or helpdesk roles within a corporate or BPO environment.
Proficiency in Windows, MS Office 365, and common enterprise IT platforms.
Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems.
Familiarity with service desk tools such as Jira, Freshservice, or Zendesk preferred.
Strong analytical, troubleshooting, and communication skills.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Work Setup
Work type: Full-time, Onsite (Gurugram office)
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