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At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity.
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon's ability to serve its customers on time.
Key job responsibilities
Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
5. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
7. This role will be working from Bangalore (BLR18) Corporate office.
- Bachelor's degree or equivalent
- Minimum of 1+ year of Service Desk or technical support work experience.
- Good communication skills
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools . Basic Understanding and troubleshooting skills on Network
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 149596065
Skills:
It Troubleshooting, Network, Windows, Monitoring Tools, Linux, ITIL-Based Ticketing Tools
Skills:
Linux Redhat, Cisco Ccna, AWS, Maintaining zebra thermal printers, Troubleshooting thin clients, Microsoft hardware installation, Troubleshooting integrated and interdependent computer systems, Linux Operating Systems
Skills:
Network Engineering, Service Now, Ms Office, Infrastructure Delivery, Architecture Design, Spm, Technical Project Management, Project Management, MS Project, Electrical Engineering, Technical Design, Data Collection and Evaluation, IT Telecom Infrastructure Deployments
Skills:
oracle linux , Yum, Windows Server 2016, Dynatrace, Splunk, Azure, SCCM, AWS, Linux RHEL, oci
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