IT Support Associate II

Ops Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

Responsibilities Include, But Are Not Limited To

Maintenance of IT equipment throughout the Fullfillment sites.

Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.

Manage RMA and repair process for all devices under warranty.

Support the Senior Engineers in daily projects and activities as directed.

All IT Support Engineers positions might be on a rotation shift schedule between days and nights.

The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.

Ensure all safety procedures are adhered to while performing work

This position reports directly to the IT manager for the Fullfillment sites.

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Vet...

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service