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IT Support
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IT Support
aptsys technology solutions pte. ltd.Early Applicant
- Posted 6 days ago
- Be among the first 10 applicants
Job Description
- Implementation, commissioning and training of Aptsys products for customers. Setup of network and Wi-Fi infrastructure as required.
- Handle level 1 customer support tactfully of inbound call, email enquiries and on-site.
- Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
- Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
- Attend daily support meeting to update new issues and resolution progress.
- Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.
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