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IT SUPPORT ADMINISTRATOR 2

MACOM

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3-5 Years
3 months ago
70 Viewed
3 Applied

Job Description

MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.

MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

MACOM is an Equal Opportunity Employer

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status

IT Support Administrator 2

Job Purpose:

MACOM Technology Solutions is looking for an IT Support Administrator 2 to deliver a broad range of IT services across International. As part of a small and dynamic Global IT team, the successful candidate will demonstrate an ability to work independently with their customers in delivering a variety of IT services to US and International offices. The position reports to the IT Support Manager.

Position Description:

The IT Support Administrator 2 will provide operational IT support for International Leaders and their teams. The successful candidate will apply practical and pragmatic IT practices and solutions across a range of IT functions. The position requires a self-motivated, hands-on, customer-service orientated individual

Day-to-Day Responsibilities include:

  • Troubleshoot and resolve user issues by Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Escalate issues to Tier 3 as needed
  • Provide remote support for US & International offices
  • Perform all work according to defined process while keeping pace with fast business growth
  • Assist in developing and documenting improvements to current processes
  • Handle all requests in a quick and timely manner
  • Taking Ownership & Teamwork skills

Key Competencies Required:

  • Excellent interpersonal skills and a good team player.
  • Strong English verbal and written communication skills.
  • 3+ years related IT Support experience.
  • Experience working from a help desk management system.
  • Flexibility to work in different shifts.
  • Experience in Email systems (O365 & Active Directory)
  • Experience in MS office suite, IE, and windows 10.
  • Understanding of mobile device management.
  • Good troubleshooting skills on Laptop hardware's.
  • A passion for solving problems.
  • Ability to work independently and in teams reaching high levels of productivity.
  • Can see tasks through to 100% completion.
  • Demonstrates strong work ethic.

Qualifications and Requirements:

  • BSc/BA/Diploma in IT, Computer Science, or equivalent field.
  • Technical understanding (technical knowledge across a broad range of technologies and IT systems)
  • Printer management (Local/Shared)
  • iPhone & Android OS config & troubleshooting.
  • Macintosh support.
  • Linux support.
  • Microsoft Intune & windows security updates patching.
  • Understanding of engineering applications (Solid works, Silvaco, Altium etc)
  • Understanding of Business applications (SAP, Agile etc)
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