- This role will have broad experience in global deployment and management of desktop solutions in the Mac environments
- Managing the Mac devices through JAMF
- This role will have to interface with multiple stakeholders within IT and the business to ensure their requirements are captured and addressed
- The design and facilitation of user and IT testing program will be critical
- The candidate is expected to have broad experience of supporting the Mac environment, including hardware, software
- The candidate will be involved, to varying degrees, in implementing, supporting and maintaining every aspect of all the productivity services provided to Cadence employees on Macs
Responsibilities:
- Will advise on the design and development of the Cadence support of Mac OS projects and initiatives.
- Provides expertise in defining and implementing best practices in support of managing a Mid/large-scale Mac environment.
- Develop / Manage MAC OS images and OS upgrade. Assist in roll-out of Mac OS upgrades.
- Provide Tier 3 support of Mac OS.
- Develop and manage Training strategy/plan for Apple global support for the Global Service Desk and deskside teams.
- Engages other support teams or vendor to determine technical configuration requirements when necessary.
- Define and engineer Mac Hardware/Software Standards.
- Develop Global image for Mac systems.
- Deploy and Manage Mac systems via the JAMF.
- Engages with end users as necessary to assist in advanced troubleshooting of complex issues.
- Provides support and administration of Mac workstations via JAMF management tools.
- Possesses excellent skills and experience in the area of Install Building / Package building using Industry Best Practices as well as Industry-known tools etc.
- Demonstrated ability to communicate clearly with management, IT staff, and peers.
- Ability to follow direction, but also the ability to think outside the box when needed.
- Ability to develop scripts to automate common activities such as removing machines from the domain, adding or removing applications post image, etc.
- Excellent knowledge and technical understanding of the Mac Operating System.
- Required to create documentation and deliver training to customers and peers.
Basic Qualifications:
Strong OS X knowledge
- System image creation and maintenance.
- Software and system testing.
- Experience with encryption and security tools including File Vault.
- Experience with integration of OSX with directory service/SSO.
- Certificate and profile management on Mac devices.
Platform management & integration
- Knowledge of JAMF.
- Application and patch packaging and distribution.
- Scripting (AppleScript/Shell Scripting).
- OS imaging and Apple DEP.
Support and Administration
- 5 - 12 years of relevant experience supporting Mac hardware and software in a medium to large organization.
- Experience with Remote Administration tools and remote (telephone) support.
- Experience helping to define, implement, and leverage process (change, incident, problem, etc.) management functions during Mac platform rollout.
- Basic network experience in an enterprise environment.
- Experience with productivity tools running on Mac s including O365, and other Enterprise applications.
- Experience training end users and fellow tech support resources.
- Experience creating project updates within PowerPoint and user and technical documentation.
- Provides expertise in defining and implementing best practices in support of managing a mid/large-scale Mac systems.
Preferred Qualifications:
- B.E / B. Tech (Computers, IT).
- Applicable Apple certifications a plus.
- OS X Server administration experience.
- Managing Mac devices through JAMF
