Summary: The main function of the Site Reliability Engineer (SRE) role is to ensure the reliability, availability, and performance of critical systems and services in a 24/7 operational environment. The SRE will leverage expertise in cloud platforms (primarily Microsoft Azure, with additional knowledge of AWS) to maintain seamless operations and respond to incidents promptly.
Responsibilities:
- Monitor production systems and services using observability tools (logs, metrics, traces, dashboards).
- Respond to incidents, alerts, and outages in real-time, ensuring rapid resolution and minimal impact.
- Participate in a rotating on-call schedule, providing support during nights, weekends, and holidays.
- Design, implement, and maintain observability solutions (e.g., Prometheus, Grafana, ELK and similar tools).
- Develop and refine dashboards, alerts, and automated health checks for critical infrastructure and applications.
- Analyze system performance and reliability data to identify trends and prevent future incidents.
- Collaborate with development, infrastructure, application and security teams to ensure system reliability and scalability.
- Automate operational tasks and incident response processes using scripting and configuration management tools.
- Document procedures, runbooks, and incident reports for knowledge sharing and continuous improvement.
- Conduct post-incident reviews and root cause analysis to drive improvements in reliability and response.
- Propose and implement enhancements to monitoring, alerting, and operational processes.
Key Requirements:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
- 2-5 years of experience in cloud engineering and operations engineering.
- Experience with Azure services; AWS and GCP knowledge is a plus.
- Hands-on experience with Infrastructure-as-Code (IaC) tools such as Terraform.
- Strong scripting skills in Python, Bash, or PowerShell.
- Familiarity with GitLab CI/CD tools.
- Proficiency in monitoring and logging tools (e.g., native cloud tools, OpenMetrics, OpenTelemetry).
Nice to Have:
- Master's degree or relevant certifications.
- Experience in developing health checks for critical infrastructure.
Other Details:
- Location: Pune
- Team Structure: 24/7 shift rotation
