IT ServiceNow Developer

GeekSoft Consulting

Pune, India

8-10 Years

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Posted 12 days ago
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Job Description

Help design, build and continuously improve the clients online platform
Research, suggest and implement new technology solutions following best practices/standards
Take responsibility for the resiliency and availability of different products
Be a productive member of the team.

Requirements

Key Responsibilities

Define and lead the ServiceNow CRM/CPQ technology strategy at both project and enterprise levels.
Establish, govern, and enforce enterprise architecture, coding standards, and development best practices.
Partner with IT leadership and business stakeholders to shape long-term technology roadmaps and transformation initiatives.
Evaluate, integrate, and scale new ServiceNow capabilities and adjacent enterprise technologies.
Lead cross-functional teams through strategic planning, design, and execution of large-scale CRM initiatives.
Own end-to-end delivery of CRM/CPQ programs from solution design through deployment and stabilization.
Provide technical leadership for complex CRM, integration, and data architecture challenges.
Lead configuration and customization of CRM/CPQ modules including Leads, Accounts, Contacts, Opportunities, Quotes, and Orders.
Design and implement advanced workflows, assignment rules, playbooks, UI policies, and field behaviors supporting sales and account operations.
Architect and deliver integrations with enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Server.
Lead CRM data migration efforts (products, pricing, customer, and financial entities), ensuring accuracy, validation, and reconciliation.
Define KPI frameworks and deliver dashboards and analytics using ServiceNow Platform Analytics.
Optimize ServiceNow Mobile experiences, including UI behavior, form design, and offline functionality.
Establish and manage governance for roles, groups, ACLs, and record-level security across CRM domains.
Drive DevOps and CI/CD practices using update sets, source control, automated testing, and deployment pipelines.
Produce technical designs and documentation; conduct code reviews and enforce architectural standards.
Partner with business teams to gather requirements, run solution workshops and demos, and deliver iteratively using Agile/Scrum.
Lead UAT, cutover planning, go-live execution, and post-production support and stabilization.
Design proactive monitoring, automation, and reliability improvements for the CRM platform.
Champion continuous improvement across development, delivery, and support processes.
Mentor junior developers and contribute to platform governance, roadmap planning, and best practices.

What We're Looking For

Deep expertise in ServiceNow CRM/CPQ configuration, customization, and administration.
Advanced JavaScript and Glide API proficiency, including business rules, client scripts, UI actions, and script includes.
Strong experience designing and delivering integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
Hands-on experience with product catalogs, pricing models, and quote-to-order workflows.
Strong understanding of security architecture, including ACLs, RBAC, data privacy, and audit controls.
Proven experience with ServiceNow Platform Analytics, dashboards, and performance reporting.
Demonstrated success with data migration using import sets, transform maps, validation, and reconciliation.
Practical experience with ServiceNow DevOps and CI/CD practices, including update sets, source control, and automated pipelines.
Strong Agile/Scrum delivery experience, working closely with Product Owners and business stakeholders.
Excellent communication skills with the ability to influence technical and non-technical audiences.
Proven ability to lead design workshops and clearly present solution options and tradeoffs.
Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
8+ years of enterprise software development experience, including 5+ years focused on ServiceNow CRM/CPQ.
ServiceNow certifications preferred (CSA, CRMA, CIS, CAD).
ITIL Foundation or higher certification preferred.