Responsibilities:
- Lead solution design sessions with stakeholders translating requirements/business rules into designs.
- Prepare technical specifications, business processes, process flows, data models, and design documents.
- Leverage programming skills to build applications, automation, or enhance existing capability within the ServiceNow platform.
- Validate the developed solution as well as engage with the stakeholders to validate the solution before deployment.
- Provide support, manage tickets, and administrative tasks during US hours for the IT service management tools.
- Troubleshoot ServiceNow issues and provide timely resolutions.
- Provide frontline support to ServiceNow users and address their inquiries and issues.
- Support customers with their ServiceNow related needs and ensure customer satisfaction.
Desired Background/Knowledge/Skills
- Proficient in requirements gathering, process mapping, and producing technical documentation.
- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Must Have Skills:
- Experience designing, developing, and implementing solutions on the ServiceNow platform.
- Programming experience with at least one of the following: JavaScript, Java, mobile apps, web apps, user-facing (HTML5/CSS3), JSON, XML, REST API.
- Strong troubleshooting skills for ServiceNow issues.
- Experience providing customer support and frontline support for ServiceNow.
- Ability to work primarily US hours.
Preference for:Individuals with ServiceNow certifications such as Certified System Administrator (CSA).
Basic Requirements
- Bachelors Degree in Computer Science, Computer Engineering, or related field and 2+ years of ServiceNow Development experience.
- Masters Degree (MS) in Computer Science, Computer Engineering, or related field and 1+ year of ServiceNow Development experience.
- Associates Degree in Computer Science, Computer Engineering, or related field and 5+ years of Software Engineering experience (3+ years being in ServiceNow Development).
- In lieu of a degree, 4+ years of relevant ServiceNow experience with a focus on ServiceNow development will be considered.
