IT Service Management Representative

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Microsoft Power Business Intelligence (BI)

Good to have skills : Microsoft Azure IaaS, ServiceNow IT Service Management

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance service delivery. - Monitor and report on the performance of IT services, identifying areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Power Business Intelligence (BI). - Good To Have Skills: Experience with Microsoft Azure IaaS, ServiceNow IT Service Management. - Strong analytical skills to interpret data and generate actionable insights. - Familiarity with IT service management frameworks such as ITIL. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Power Business Intelligence (BI). - This position is based at our Noida office. - A 15 years full time education is required.