IT Service Management Representative

roject Role: IT Service Management Representative

Project Role Description:

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your responsibilities will include supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks to services. You will provide operational support to ensure that production systems and devices are online and available.

Must Have Skills:

• Critical Incident Management

Good to Have Skills:

• N/A

Minimum Experience Required:

• 2 years

Educational Qualification:

• 15 years full-time education

Summary:

In this role, you will be crucial in maintaining the stability and availability of IT services, ensuring high-quality delivery and client satisfaction.

Roles & Responsibilities:

• Perform independently and become a Subject Matter Expert (SME).
• Actively participate in team discussions and contribute solutions to work-related problems.
• Ensure client satisfaction by delivering high-quality IT services.
• Manage the infrastructure service management lifecycle effectively.
• Support the availability and stability of production systems and devices.
• Monitor and resolve critical incidents promptly.
• Collaborate with cross-functional teams to identify and implement process improvements.

Professional & Technical Skills:

• Must Have Skills:
• Proficiency in Critical Incident Management.
• Good To Have Skills:
• Experience with Incident Management Tools.
• Strong understanding of IT service management principles and best practices.
• Knowledge of the ITIL framework and its application in incident management.
• Ability to prioritize and manage multiple critical incidents simultaneously.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Experience in root cause analysis and problem management.

Additional Information:

• Minimum of 2 years of experience in Critical Incident Management is required.
• This position is based at our Indore office.
• A 15 years full-time education is required.