IT Service Desk Technician

**Please note applications will be reviewed week commencing 22nd June**

As our new IT Service Desk Technician, you'll be the first point of contact for IT support, supporting colleagues with technical issues through our service desk application and over the phone.

You'll use your troubleshooting skills to assist with common IT problems, escalating more complex issues as needed. You'll enjoy working as part of a team, learning new technologies, and growing your IT expertise in a dynamic environment.

Some of your key responsibilities:

• Provide first-line IT support to Scott Bader colleagues globally
• Support and administer Office 365 and 3rd party applications, Windows servers, network and cloud infrastructure.
• Complete regular logs, tasks, and reports to ensure operational efficiency.
• Troubleshoot and resolve 1st and 2nd Line incidents and service requests within the defined SLA.
• Follow processes to ensure a high standard of support and service delivery, contributing to continuous improvement.

What do I need to be successful in this role

• Experience in IT support or similar roles.
• Familiarity with Microsoft environments (Windows, Office 365, Active Directory).
• A problem-solving mindset and eagerness to learn.
• Excellent communication in English, both written and verbal.

What's in it for me

• A competitive salary alongside being included in our company bonus scheme. Our Group Staff Bonus & Profit Performance Pay bonus schemes reinforce the Scott Bader principle of working together for a common goal and sharing in our successes.
• Inclusion in our groupmedical insurance subsidised by Scott Bader, alongside free membership to our employee assistance programme.
• Access to group personal accident cover.
• Annual medical check-ups, ensuring our colleagues health is a priority.
• Employee Provident fund alongside our Scott Bader gratuity scheme.
• 21 days annual leave entitlement plus 12 Public Holidays
• We offer all our employees one full day per year to complete volunteering work of your choice which is fully paid. Alongside this, if you are thinking about fundraising for your favourite charity or local community event, we will happily match the funds that you have raised up to a maximum of INR 51,762 in any one year.

About Scott Bader

Scott Bader is a global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we combine over 100 years of expertise with a passion for innovation, quality and sustainability, supporting customers across a wide range of industries worldwide.

Today, more than 600 colleagues work across our global network of manufacturing sites, offices and technical centres, collaborating to deliver innovative solutions and outstanding customer support.

What makes Scott Bader different is our employee ownership model. Since 1951, our colleagues have shared in the responsibility and success of the business, helping shape a company that balances commercial success with a strong sense of purpose, community and long-term thinking.

Diversity & Inclusion

At Scott Bader, we're committed to creating an inclusive environment where everyone feels respected, valued and able to be themselves. We welcome different perspectives, experiences and ways of thinking, recognising that diversity drives innovation, collaboration and better outcomes for our colleagues, customers and communities.