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Position Summary
Hours Per Week: Up to 19.5 hours per week
Department: Information Technology District Office
Rate of Pay: $15.45/hour
The IT Service Desk Assistant is an entry-level role at Pima Community College (PCC), designed for individuals interested in starting a career in IT. This role is essential in providing technical support to students, faculty, and staff across multiple campuses. Initially based at the District Office, the position involves answering phone calls, handling support tickets, and troubleshooting various IT issues. As needs arise, there may be opportunities to assist at different campuses, offering valuable hands-on experience.
The work schedule for this position is flexible and may include working evenings and weekends and local travel.
About Temporary Employment
This position has 2 vacant positions and will establish a qualified applicant pool for part-time temporary positions. Applications will remain active for 6 months to a year and selected candidates may be contacted as positions become available or when immediate staffing needs arise. Placement in the pool does not guarantee employment. The applicant pool will be refreshed annually.
Temporary applicants may be hired for specific assignments or placed in an applicant pool for future opportunities, depending on enrollment levels and business needs. If selected from this pool of applicants, candidates contacted will receive details regarding the specific assignment and will have the opportunity to confirm interest and availability.
We are seeking dedicated part-time temporary employees to join our qualified applicant pool. Selected candidates will be considered for placement as positions become available or when immediate staffing needs arise.
Part-time temporary roles offer flexible scheduling and the opportunity to support a diverse population of students in achieving their educational goals.
Duties & Responsibilities
- Provide IT support to PCC students, faculty, and staff
- Serve as a support resource for campus Tech Corner services
- Respond to user queries related to Google Apps, MyPima, and other PCC systems
- Assist in configuring mobile devices for PCC's wireless networks
- Diagnose and resolve a variety of computing and support issues
- Address virus and malware-related problems
- Support users experiencing difficulties with instructional software
- Effectively communicate technical information to a non-technical audience
- Utilize the service desk ticketing system to log issues and resolutions
- Undertake additional duties as required
Job Requirements/Qualifications
- High school diploma or GED
- Proficiency in Windows and Macintosh operating systems
- Ability to troubleshoot hardware, software, and networking issues
- Basic understanding of Gmail and Google Apps
Knowledge, Skills And Abilities
- Strong customer service orientation
- Experienced in diagnosing and resolving complex hardware, software, and networking issues
- Excellent verbal and written communication skills
- Self-starter with the ability to learn quickly and work independently
If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.
Human Resources Contact Information
- Phone: (520) 206-4624
- TTY: (520) 206-4530
- Email: [Confidential Information]
Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.
