Job description
The primary purpose of this position is to design, deploy, and configure SCOM to efficiently monitor IT infrastructure, including servers, applications, and network devices. The role involves developing and maintaining custom monitoring solutions, analyzing SCOM alerts, and collaborating with IT teams to ensure effective incident management. The position requires strong technical skills, effective communication, and the ability to automate routine tasks to improve operational efficiency.
Essential Duties:
- Efficiently monitor IT infrastructure, including servers, applications, and network devices.
- Install, configure, and troubleshoot SCOM management packs for various technologies and applications.
- Create and maintain custom monitoring solutions and workflows to proactively identify and troubleshoot potential issues.
- Automate routine SCOM tasks and reporting to improve operational efficiency.
- Analyze SCOM alerts, diagnose root causes of incidents, and escalate critical issues to the appropriate teams.
- Provide application support for the SCOM platform and create and maintain monitoring and notification rules.
- Maintain and update SCOM documentation to ensure clear procedures and knowledge transfer.
- Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed.
- Collaborate with IT teams (infrastructure, application, security) to define monitoring requirements and ensure effective incident management.
- Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality and reliability.
- Create custom reports on SCOM monitoring results, use SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts.
- Stay up-to-date on the latest SCOM features and best practices.
EDUCATION/CERTIFICATIONS
- Required: Bachelor's Degree from an accredited college or university
- Preferred: At least Seven (7) years of related SCOM experience, preferred at least Nine (9) years of SCOM experience
TECHNICAL/SOFT SKILLS
- Required: Experience with the installation, configuration, and administration of Microsoft System Center Operations Manager 2019; Experience in application/network performance and availability monitoring; Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
- Preferred: Experience with System Center Configuration Manager 2016-19, System Center Service Manager 2016-19; Experience with Azure PaaS, IaaS, and VMware
EXPERIENCE
- Required: At least Seven (7) years of related SCOM experience
- Preferred: At least Nine (9) years of SCOM experience
LEADERSHIP SKILLS
- Required: Ability to manage and collaborate with IT teams, strategic thinking, problem-solving
- Preferred: Mentoring, conflict resolution
