We're seeking Service Delivery Manager focused on IT Security domain to play a pivotal role in implementing initiatives aimed at Tech, Data & Digital Transformation. Your primary responsibilities will include managing the IT Security Transition and RUN operations globally from GBS perspective, working with global partners to ensure contractual obligations are delivered to the accepted levels, be the focal point for all the regions for smooth delivery of objectives from an IT Security perspective. If you're passionate about transforming Tech, Data & Digital Information and making a positive impact on a global scale, we invite you to join us on this exciting journey.
We seek an individual with a blend of energy, expertise, experience, and determination to successfully navigate this journey with the utmost quality.
Key Responsibilities:
- Plan and manage transitions across all regions and provide overall IT Security governance
- Manage all the RUN service delivery operations for IT Security across all regions with close collaboration with regional teams
- Manage all escalations, review all customer reports, analyze all SLAs/RCAs and drive continuous service optimization
- Monitor, mitigate risks and act on dependencies
- Ensure best practices are implemented across regions
- Monitor and manage all vendor delivery commitments, provide relevant reporting, and manage all key stakeholder meetings
- Be the link between Vendors and all Regional Security teams, ensure close collaboration
- Ensure all contractual obligations are met by vendor
- Work with different disciplines (Finance, IT, Business & Operations, External Vendors)
- Align with PMO and VMO teams for reporting and managing vendor escalations.
- Consolidate and communicate all regional priorities and drive commonality and consistency
- Drive capacity and capability building for IT Security
- Ensure compliance with procedures and methods of quality assurance and IT security
Required Skills:
- Engineering degree
- 12-15+ years of proven experience in Transition and Service Delivery of IT security portfolio, project management and project coordination within a large IT organization
- Proven strong track record with a minimum of 8-10+ years experience in managing IT Security RUN service delivery
- Proven experience of managing partners for large transitions and service delivery
- Strong experience in driving optimization and service optimization
- Good knowledge of techniques like SAP, Salesforce, CRM, Microsoft technologies, Cloud etc.
- Hands-on experience in waterfall and agile delivery methodologies
- Strong understanding of Tech, Data & Digital fundamentals
- Previous experience in implementing transformation initiatives in an environment involving organizational change
- Ability to develop and tailor communications as appropriate.
- Excellent communication, leadership, team management and organizational skills.
- Preferably to have Security, ITIL, Cloud certifications
