IT Security Pre-Sales Support Specialist

Key Responsibilities

• Act as the central point of contact for all IT security-related queries within the IT department, particularly for pre-sales and customer engagement activities.
• Handle customer security requests, including RFP/RFI responses, security questionnaires, contractual reviews, and post-sale security assessments and audit questionnaires, specifically addressing IT department-related aspects. All requests will be assigned by the Security Sales Support team.
• Establish and maintain a central repository of IT security-related information and evidence, condensing this information into a client-facing format.
• Utilize existing knowledge bases and evidence to respond to queries, reaching out to other IT SMEs to fill knowledge gaps and update the central repository.
• Determine which IT specialists are needed for additional input and coordinate with them to manage and collate responses, ensuring timely delivery to customers.
• Manage escalations and gaps in client expectations regarding IT compliance, working with stakeholders to keep customers updated on mitigation efforts.
• Support weekly customer engagement meetings.
• Provide regular reports on IT security engagement activities.
• Work closely with the IT team, security team, legal team, and sales teams.
• Demonstrate an understanding of security concepts through practical examples and real-world scenarios.
• Experience in evaluating security solutions and conducting security reviews based on the specific business needs and risk profiles of both potential and existing customers.

Skills & Experience

• Minimum 5 years of experience into IT Security.
• Strong interest and previous work experience in IT and Information Security.
• Previous experience in a pre-sales role is advantageous.
• Highly organized and methodical, with the ability to follow and enhance structured processes.
• Excellent relationship-building skills, with the ability to be politely assertive when required.
• University degree and high proficiency in English.
• Knowledge of security frameworks such as ISO 27001, NIST, and HITRUST.