Job Description
About the Role:
The GSOC Analyst is a critical member of the Global Security team, responsible for monitoring, triaging, investigating and responding to diverse security scenarios across all global locations. This role involves the implementation of function-based procedures with clear, actionable steps. The ideal candidate will possess a strong investigative skillset, a meticulous approach to data analysis, and the ability to act decisively under pressure.
Key Responsibilities
Incident Management & Response:
Monitor and analyze incoming alerts from various systems, including access control, other alarms, and camera feeds.
Triage, analyse, and data mine to quickly process large amounts of information from various sources (e.g., camera footage, access logs, incident reports) to identify patterns and threats.
Conduct initial analysis & day-to-day duties for the other member to conduct detailed investigation whenever required as per the duties assigned.
Execute procedures outlined for physical security incidents, emergency responses (e.g., fire, active threat), and breaches.
Initiate immediate verification and containment steps, such as reviewing live camera feeds, checking access logs, and remotely locking doors.
Escalate to GSOC and security management as per protocols.
Ensure all incident details, root causes, and corrective actions are meticulously documented.
Access Control & Badging
Manage procedures related to employee access, including outboarding, DNA (Do Not Allow Access) requests, and badge issuance for new hires, visitors, or replacements.
Verify employee identities and coordinate with HR to ensure proper access levels are granted or revoked.
Investigate and respond to unauthorized access attempts, lost/stolen badges, and tailgating incidents by reviewing camera footage and access logs.
Monitoring & Maintenance
Conduct daily health checks of security systems, including cameras and sensors, and log any issues for resolution by facilities or technical support via ticketing mechanism.
Respond to security incident calls and system-generated alerts for camera tampering, offline devices, or doors being forced open or left open for long.
Conduct yearly access privilege reviews in coordination with HR and local management to ensure compliance and revoke unnecessary permissions.
Escalation & Reporting
Follow predefined escalation paths, providing real-time alerts for critical incidents to the Security management and hourly summaries to local management during active events.
Generate and submit post-incident reports to all relevant stakeholders.
Prepare briefings for SOC management.
Shift reporting and handover/relay for the incoming shift team member.
MIS creation of incidents logged and resolved on a weekly/monthly basis.
Collaborate with the man-guarding team and other departments (e.g., HR, IT) to ensure a coordinated response to all security incidents.
Skills & Qualifications
Must Have:
Ability to maintain confidentiality.
Ability to maintain high discipline, attention to detail and ethical standards.
A problem-solving attitude.
Ability to work as a team with other stakeholders as well as external security partners.
Exceptional English language communication and documentation, with the ability to write clear, concise, and actionable reports.
Willingness to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operations team.
Minimum 2 Years Experience.
Working experience in Security/IOT Technologies like: access control, CCTV/VMS, intrusion detection and/or alarm management platforms.
Relevant Graduate Degree in Engineering (Bachelors) or Equivalent.
Preferably
Experienced in a security operations center (SOC) for the two positions.
Certified as a PSP (Physical Security Professional by ASIS).
Certified in compliance standards such as ISO 27001.
Qualified as an investigator.
Able to suggest improvements for effective implementation of procedures.
Able to work independently.
Able to work in a fast-paced environment.
Able to handle multiple simultaneous incidents with a calm and decisive demeanor.
What We Offer
- A challenging and rewarding role in an award-winning global business.
- Opportunities for personal and professional career development.
- Great working environment, competitive salary and benefits, and opportunities for educational support.
- Being part of an industry leading a global team, renowned for excellence
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
