Job Description

Job Summary:

Monitors and reports security events in the iQor enterprise.Performs daily health checks on security devices.

Responsibilities:

Performs daily monitoring and reporting of security Events.
Study and Review device security logs.
Performs adhoc reports from security tools as requested.
Submit tickets to the Service Desk describing security incidents with supporting information or evidence.
Performs initial investigations from daily reports and monitoring.
Performs routine Health Check lists for Security tools.
Participates in projects as assigned.
Performs Mentoring and education for security staff members.
Drives continuous improvement through trend reporting analysis and metrics management.
Assure that procedures and work instructions are efficient and not redundant.
Offers new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field.
Demonstrates a commitment to customer service anticipate, meet and exceed expectations by solving problems quickly and effectively making customer issues a priority.
Confers with reporting manager on complex or unusual situations.
Establishes new measurement systems if/where possible.
Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
Maintains discretion and confidentiality in all areas pertaining to the IT systems, data and proprietary information, whether internal to iQor or customer specific.
Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
Understands and embraces the business and IT strategic direction.
Performs other duties as assigned.

Skills Requirements:

2-3 years of equivalent external work experience or equivalent formal training in related duties.
1 - 2 years of experience in IT or security field.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.