Position: IT Sales Trainee
Job Location: Gurgaon (Sector 18, Electronic City)
Required Experience: FRESHERS (0 Years)
** US Shift (Night Shift) - Rotational **
Major Focus: US Voice Process, Customer support, Upselling
About Binary Semantics Ltd.
We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles, Manufacturing, FMCG, Technology, Insurance, Travel, Hospitality and B2B Publishing. Our global operations spread across USA, Canada, Europe and India. We leverage our strong technology expertise and deep industry knowledge to develop customized solutions and services.
Responsibilities:
- Helping the customer with their query and sell our products and services.
- Up-selling and cross-selling brand products and services of Technology leading brands.
- Responsible for effectively handling customer queries and providing exceptional customer service.
- Maintaining Consistent Productivity and consistently achieving assigned targets.
- Meet Call Quality requirements according to Call Monitoring Guidelines.
- Motivation for Sales, Sales Planning, Implementation & Rapport Building
- Establish, develop and maintain positive business and customer relationships Ideally, you should have:
- Strong phone, verbal & written communication skills along with active listening
- Ability to multitask (Type & Talk)
- Pro-active and should carry a positive attitude.
- Excellent inter-personal skills
- Prioritizing, time management and organizational skills
- Basic understanding of Computers is preferred
We offer:
- Competitive salary for Fresher Entry level as per BPO process
- Retention/Loyalty Bonus payable after 1 year completion
- No limits on earning Incentives – Daily, Weekly, Monthly & Quarterly
- Medical Insurance
- Meal/Refreshments
- 5 Days Working – US Shifts - Rotational
- Both Side A/C Cabs provided - For Gurugram Location/South Delhi/Janakpuri/Central Delhi
