Key responsibilities
- Sales support: Partner with sales teams to achieve sales goals by providing technical expertise, explaining product features, and handling technical objections.
- Technical presentations: Prepare and deliver technical presentations and product demonstrations to potential customers.
- Solution design: Design and propose technical and creative solutions based on client needs and requirements.
- Customer support: Provide pre- and post-sales technical support to customers, including troubleshooting, diagnostics, and answering technical questions.
- Customer relationship management: Build strong relationships with customers technical and business executives.
- Product knowledge: Maintain up-to-date knowledge of products, industry trends, and emerging technologies to offer the best solutions.
- Documentation: Generate technical documentation, test reports, and sales proposals.
- Internal collaboration: Work with internal teams like product development and support to ensure customer needs are met.
Required skills and qualifications
- Education: Bachelor's degree in Computer Science, Engineering, or a related field.
- Technical skills: Strong technical background, including operating systems, networking (TCP/IP, DNS, DHCP), hardware, and software troubleshooting.
- Problem-solving: Excellent problem-solving and analytical skills to diagnose and resolve complex technical issues.
- Communication: Outstanding written and verbal communication skills to convey technical information clearly to both technical and non-technical audiences.
- Sales acumen: Results-oriented mindset with a focus on meeting and exceeding sales targets.
- Customer service: Customer-focused attitude with a dedication to providing high-quality service and ensuring customer satisfaction.
- Software proficiency: Experience with remote support tools, ticketing systems, and other relevant software is often required.
