IT - Risk Management

• Collaborate with the Installed base and field service engineering teams to gather and analyze field failure data necessary to effectively monitor and identify product quality improvement.
• Lead field failure data collection and cleansing of X-Ray Tubes and generators in the Installed Base.
• Connect with service field engineers to gather product failures information.
• Review product machine data and service records to support classification of the field failure mode as well as root cause analysis (RCA).

Qualifications

• Bachelor s degree in engineering, Science or related area
• Competence with MS office (Excel, PowerPoint, etc.)
• Familiarity with SQL, visualization tools (E.g. Tableau, PowerBI)
• Excellent interpersonal communication and collaboration skills
• proficiency with written English and with neutral English accent
• Hands on experience on Advance excel, VBA, Python, MS Access,
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills